Effective date: September 22, 2026
Last updated: September 22, 2026
Welgen Global Enterprises, LLC, doing business as Welgen One (“Welgen One,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit welgenone.com, use a website feature, submit an online form, subscribe to communications, or otherwise interact with us online.
This Privacy Policy applies to the Welgen One public website and related online services that link to it. It does not replace Welgen One’s HIPAA Notice of Privacy Practices, which explains how protected health information may be used and disclosed and describes patients’ rights concerning that information.
1. Privacy Policy and HIPAA Notice
Some information Welgen One receives while providing healthcare services may constitute protected health information, or “PHI,” under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations.
When information qualifies as PHI, Welgen One’s use and disclosure of that information are governed by applicable healthcare privacy laws and our Notice of Privacy Practices, not solely by this website Privacy Policy.
You may review our Notice of Privacy Practices.
Information submitted through a general website contact form may not become PHI merely because it relates to health or healthcare. Please do not use an ordinary website form or standard email to send medical records, Social Security numbers, payment-card information, detailed medical histories, or other sensitive information.
Patients should use Welgen One’s designated secure patient portal or another communication method specifically approved by Welgen One for sensitive health information.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
This may include:
- Name
- Email address
- Telephone number
- Mailing address
- Organization or employer
- Requested service or program
- Appointment or scheduling request information
- Insurance-related information that you choose to provide
- Messages and other information submitted through forms
- Newsletter or marketing preferences
- Employment application information
- Information provided when communicating with our personnel
If you use a patient portal, registration system, laboratory service, payment processor, telehealth platform, or other third-party healthcare service, that provider may collect information directly under its own privacy policy and applicable contractual obligations.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect limited technical information, such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Links selected
- Approximate geographic area derived from an IP address
- Date and time of access
- Website performance and error data
- Cookie and similar technology identifiers
We do not use the public website to access your mobile device’s contact list.
We do not collect precise GPS location through the public website unless a particular feature clearly requests your permission at the time of collection.
3. How We Use Information
We may use information to:
- Operate, maintain, secure, and improve the website
- Respond to questions and requests
- Assist with appointment, service, or program inquiries
- Communicate about Welgen One services and programs
- Provide information requested by patients, employers, organizations, or healthcare partners
- Process authorized transactions
- Maintain records of communications and preferences
- Send newsletters or promotional communications when permitted by law
- Analyze website performance and general usage patterns
- Detect fraud, abuse, security incidents, or technical problems
- Recruit and evaluate job applicants
- Comply with legal, regulatory, contractual, and professional obligations
- Establish, exercise, or defend legal rights
- Protect the rights, property, health, or safety of Welgen One, our patients, website users, or others
We will not use PHI for marketing where HIPAA requires an authorization unless we have obtained the required authorization or another legal exception applies.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, tags, and similar technologies to:
- Maintain essential website functions
- Remember user preferences
- Measure website traffic and performance
- Detect technical or security issues
- Understand how visitors navigate the website
- Support permitted communications and marketing activities
Some cookies are necessary for the website to function. Other cookies may be optional. Where required, we will request consent before activating nonessential cookies.
You can control cookies through your browser settings and, when available, through our website’s cookie-preference tool. Blocking certain cookies may affect website functionality.
For more information, please review our Cookie Policy.
5. Analytics and Advertising Technologies
We may use analytics providers to understand aggregate website traffic, page performance, device types, and referral sources.
We do not knowingly permit advertising or analytics technologies to collect information from authenticated patient-portal pages or designated online forms intended to collect PHI unless the technology and its use comply with applicable healthcare privacy requirements.
Welgen One does not knowingly disclose PHI to advertising platforms for targeted advertising without a valid legal basis and any authorization required by law.
6. How We Disclose Information
Service Providers
We may provide information to vendors that support our operations, including:
- Website hosting and maintenance providers
- Security and fraud-prevention providers
- Email and communications providers
- Analytics providers
- Scheduling and patient-portal providers
- Payment processors
- Cloud storage and data-management providers
- Professional advisers
- Other vendors that perform services on our behalf
Service providers may use the information only as permitted by their agreements with us and applicable law. When a vendor handles PHI on our behalf and HIPAA requires it, we will enter into an appropriate Business Associate Agreement.
Healthcare Operations and Services
When permitted by law, information may be shared with healthcare professionals, laboratories, pharmacies, insurers, benefit programs, care coordinators, and other organizations involved in treatment, payment, or healthcare operations. Uses and disclosures of PHI are addressed more fully in our Notice of Privacy Practices.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, subject to applicable legal restrictions.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, subpoena, court order, or other legal process
- Respond to an authorized government request
- Investigate suspected fraud, abuse, or unlawful activity
- Protect legal rights or property
- Prevent or address a threat to health or safety
- Enforce applicable agreements or policies
With Your Direction or Consent
We may disclose information when you direct us to do so or provide legally valid consent or authorization.
7. Sale and Sharing of Personal Information
Welgen One does not sell personal information for monetary consideration.
Welgen One does not knowingly sell or share PHI for targeted advertising.
Some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics technologies. If Welgen One engages in activities covered by those definitions, we will provide the notices and opt-out methods required by applicable law.
8. Email and Text Communications
If you subscribe to promotional emails, you may unsubscribe using the link in the message. We may still send nonpromotional communications concerning an existing relationship, transaction, appointment, security matter, or legal notice.
If you expressly consent to text messages:
- Message frequency may vary.
- Message and data rates may apply.
- Consent to promotional text messages is not a condition of purchasing goods or services.
- You may reply STOP to opt out.
- You may reply HELP for assistance.
Do not send urgent or emergency medical information by text message or ordinary email. Electronic communications may not always be encrypted or completely secure.
9. Patient Portal and Third-Party Websites
The website may link to a patient portal, scheduling platform, payment service, map, social-media platform, laboratory, insurer, or other third-party website.
Welgen One does not control every third-party service. Your interaction with a third party may be governed by that party’s privacy policy, terms, and security practices.
A link from our website does not necessarily mean Welgen One endorses the third party’s privacy or security practices.
10. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.
These measures may include access controls, encryption where appropriate, security monitoring, workforce training, vendor oversight, backups, and incident-response procedures.
No website, email system, mobile network, database, or internet transmission can be guaranteed completely secure. You should use caution when sending sensitive information electronically.
If we identify a breach requiring notification, we will provide notices in accordance with applicable federal and state law.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Provide requested services
- Maintain clinical, business, and transaction records
- Comply with legal, regulatory, insurance, contractual, and professional obligations
- Resolve disputes
- Enforce agreements
- Protect against fraud or security threats
Retention periods vary according to the type of information and the reason it was collected.
Medical records and PHI may be retained for periods required by healthcare laws, professional standards, payer requirements, or Welgen One’s record-retention policies. A request to delete website information may not require deletion of information that must be maintained as part of a medical, billing, legal, or compliance record.
12. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request that we:
- Confirm whether we process your personal information
- Provide access to certain personal information
- Correct inaccurate personal information
- Delete eligible personal information
- Provide a portable copy of eligible information
- Restrict or object to certain processing
- Opt you out of certain targeted advertising, sales, or profiling
- Withdraw consent where processing relies on consent
- Review an appeal if a qualifying privacy request is denied
These rights are subject to legal limitations and exceptions. They may not apply to PHI governed by HIPAA or information maintained under another federal privacy law.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Authorized agents may be required to provide evidence of their authority.
Patients wishing to exercise rights concerning medical records or PHI should follow the instructions in Welgen One’s Notice of Privacy Practices.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
13. Children’s Privacy
The public website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the public website without appropriate parental or guardian involvement.
Welgen One may provide healthcare services involving minors when authorized and managed in accordance with applicable law. Information collected in connection with those services is handled under applicable healthcare privacy requirements and our Notice of Privacy Practices.
If you believe a child submitted personal information through the public website without appropriate authorization, please contact us.
14. Visitors Outside the United States
Welgen One is based in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.
We do not represent that the website is intended to offer healthcare services in every country or jurisdiction.
Where an international privacy law applies to our processing, we will address qualifying requests and legal obligations as required by that law. This statement does not mean that every international privacy law applies to every Welgen One interaction.
15. Do Not Track and Global Privacy Controls
Some browsers offer “Do Not Track” signals. Because there is not a uniform industry standard for responding to every such signal, our website may not respond to traditional Do Not Track settings.
Where required by applicable law and supported by our systems, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of covered sales, sharing, or targeted advertising.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, vendors, or legal obligations.
The updated policy will be posted on this page with a revised “Last updated” date. If a change materially affects how we use previously collected information, we will provide any additional notice or consent required by law.
17. Contact Us
Questions, concerns, or privacy requests may be directed to:
Welgen Global Enterprises, LLC
Doing business as Welgen One
309 East Paces Ferry Road NE, Suite 400
Atlanta, Georgia 30305
United States
Email: info@welgenone.com
Telephone: 770-212-0015
Toll-free: 866-411-9354
Website: https://welgenone.com
For questions or complaints involving PHI, medical records, or HIPAA rights, contact the Privacy Officer identified in Welgen One’s Notice of Privacy Practices:
Privacy Officer: [INSERT NAME OR TITLE]
Privacy email: [INSERT PRIVACY EMAIL]
Privacy telephone: [INSERT DIRECT NUMBER OR EXTENSION]
You may also file a HIPAA privacy complaint with the U.S. Department of Health and Human Services Office for Civil Rights. Welgen One will not retaliate against you for filing a good-faith complaint.