Effective date: September 22, 2026
Last reviewed: September 22, 2026
Welgen Global Enterprises, LLC, doing business as Welgen One (“Welgen One,” “we,” “us,” or “our”), complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act, where applicable.
Welgen One does not discriminate against, exclude, or treat people differently because of race, color, national origin, including limited English proficiency and primary language, age, disability, sex consistent with applicable law, or any other status protected by applicable federal or state law.
These protections apply to patients, prospective patients, participants, beneficiaries, companions, applicants, and members of the public who seek access to Welgen One’s health programs, activities, services, and benefits.
Equal Access to Services
Welgen One provides healthcare and wellness services without unlawful discrimination.
We do not unlawfully discriminate in:
- Patient registration or scheduling
- Eligibility determinations
- Healthcare treatment or clinical decision-making
- Health screenings and wellness programs
- Telehealth or digital health services
- Remote patient monitoring
- Corporate wellness and employer-sponsored programs
- Patient communications
- Access to facilities, programs, or online services
- Billing, payment, or insurance-related assistance
- Employment practices when applicable
Clinical recommendations and eligibility decisions may be based on legitimate medical, safety, licensing, geographic, program, or insurance requirements when permitted by law. Such decisions will not be based on unlawful discrimination.
Language Assistance Services
Welgen One provides appropriate language assistance services free of charge and in a timely manner when necessary to provide meaningful access to individuals whose primary language is not English or who have limited ability to read, write, speak, or understand English.
Language assistance may include:
- Qualified spoken-language interpreters
- Qualified interpreters through telephone or video services
- Written translation of important documents
- Qualified bilingual or multilingual personnel, when available and appropriately qualified
- Assistance understanding registration, consent, treatment, screening, billing, and program information
You will not be charged for language assistance services necessary to provide meaningful access to Welgen One’s covered programs and services.
Welgen One will not require you to provide or pay for your own interpreter.
Except in a genuine emergency when a qualified interpreter is not immediately available, Welgen One will not rely on a minor child to interpret or facilitate communication.
Welgen One generally will not rely on an accompanying adult to interpret unless the individual specifically requests that assistance, reliance on that person is appropriate under the circumstances, and applicable legal requirements are satisfied.
Notice of Language Assistance Availability
Free language assistance services are available to you. Appropriate auxiliary aids and services for people with disabilities are also available free of charge when necessary. Call 770-212-0015 or toll-free at 866-411-9354 for assistance.
If you need an interpreter or translated material, please tell a Welgen One staff member or contact us before your appointment or service when possible. Advance notice can help us arrange services, but assistance may still be requested when you arrive.
Communication Assistance for People With Disabilities
Welgen One provides appropriate auxiliary aids and services free of charge and in a timely manner when necessary to ensure effective communication with individuals with disabilities and their companions.
Available aids and services may include:
- Qualified sign-language interpreters
- American Sign Language interpreters
- Video remote interpreting when appropriate
- Qualified readers
- Written notes or text-based communication
- Large-print materials
- Accessible electronic documents
- Audio materials
- Captioned or transcribed content
- Telecommunications relay services
- Other appropriate communication methods
The appropriate aid or service will depend on the nature, length, complexity, and context of the communication, as well as the individual’s usual method of communication.
Welgen One will give primary consideration to the requested aid or service unless another equally effective method is available or applicable law permits a different approach.
Reasonable Modifications
Welgen One will provide reasonable modifications to policies, practices, and procedures when necessary to give qualified individuals with disabilities an equal opportunity to access and participate in our programs, activities, services, and benefits.
Reasonable modifications may relate to:
- Scheduling or check-in procedures
- Communication methods
- Forms and documents
- Telehealth or digital-health access
- Patient portals and online services
- Service animals
- Mobility or physical access needs
- Additional time or assistance when appropriate
A requested modification does not have to be provided if it would fundamentally alter the nature of the service or create an undue financial or administrative burden, as determined under applicable law. When a particular request cannot be provided, we will consider whether another effective modification is available.
Accessible Digital Information
Welgen One is working to make its website and digital content accessible to people with disabilities.
If you cannot access a webpage, online form, document, patient communication, or digital service, please contact us. We will make reasonable efforts to provide the information or service through an accessible alternative.
Additional information is available in our Accessibility Statement.
How to Request Assistance
You may request language assistance, auxiliary aids and services, or a reasonable modification by:
- Informing a Welgen One staff member
- Calling 770-212-0015
- Calling toll-free at 866-411-9354
- Emailing info@welgenone.com
- Contacting the Section 1557 Coordinator using the information below
When possible, please provide advance notice of a scheduled appointment or service. However, Welgen One will not deny consideration of a request solely because advance notice was not provided.
You do not need to disclose unnecessary medical information when requesting language assistance or an accessibility-related modification.
Section 1557 Coordinator
Welgen One has designated the following person or position to coordinate its civil rights compliance efforts and respond to requests and grievances:
Section 1557 Coordinator: [INSERT NAME OR TITLE]
Organization: Welgen Global Enterprises, LLC, doing business as Welgen One
Address: 309 East Paces Ferry Road NE, Suite 400, Atlanta, Georgia 30305
Email: [INSERT COORDINATOR EMAIL]
Telephone: 770-212-0015
Toll-free: 866-411-9354
Fax: [INSERT FAX NUMBER, IF USED]
People who are deaf, hard of hearing, deafblind, or have a speech disability may use their preferred telecommunications relay service. In the United States, dial 711 to connect with a Telecommunications Relay Service where available.
How to File a Grievance With Welgen One
If you believe Welgen One failed to provide language assistance, an appropriate auxiliary aid or service, a reasonable modification, or otherwise discriminated against you, you may file a grievance with the Section 1557 Coordinator.
A grievance should generally be submitted within 60 days after you become aware of the alleged discriminatory action.
Your grievance should include, when available:
- Your name and preferred contact information
- The name of the person affected, if different
- A description of what happened
- The date and location of the incident
- The basis of the alleged discrimination
- The names of people involved, if known
- The accessibility or language service requested
- The resolution or corrective action you are requesting
- Any supporting information you want us to consider
A grievance may be submitted by mail, email, or another accessible method approved by the Section 1557 Coordinator.
If you need assistance preparing or submitting a grievance, or need the grievance procedure in an alternate format or language, contact the Section 1557 Coordinator. Assistance will be provided free of charge when required.
Welgen One will conduct a prompt and equitable review. Interested individuals will have a reasonable opportunity to provide relevant information.
Welgen One will generally provide a written decision within 30 days after receiving the grievance. If additional time is reasonably necessary, we will notify you when practicable.
You may appeal the decision by writing to the Section 1557 Coordinator within 15 days after receiving it. Welgen One will generally issue a written appeal decision within 30 days after receiving the appeal.
Using Welgen One’s grievance procedure does not prevent you from pursuing other administrative or legal remedies.
How to File a Civil Rights Complaint With HHS
You may also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Online:
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
By mail:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
Telephone: 1-800-368-1019
TDD: 1-800-537-7697
Complaint forms and filing information are available at www.hhs.gov/ocr/complaints.
No Retaliation
Welgen One will not retaliate against anyone for:
- Requesting language assistance
- Requesting an auxiliary aid, service, or reasonable modification
- Reporting discrimination
- Filing a grievance or civil rights complaint
- Participating in an investigation
- Opposing a practice reasonably believed to be discriminatory
- Exercising another right protected by applicable civil rights law
Changes to This Notice
Welgen One may update this notice to reflect changes in our services, civil rights procedures, contact information, or legal obligations.
The current notice will be made available on our website and upon request. The notice will display its effective date and most recent review date.